Shipping Information

Zaven Shipping Information

At Zaven, we’re proud to offer FREE shipping—because getting the comfort you deserve should be simple and hassle-free.

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it’s placed. Once your order is handed to our shipping carrier, it’s considered dispatched and on its way to you.

  • During peak seasons or holidays, processing times may take up to 7 business days.

Estimated Shipping Times

Delivery times depend on your location and start once your order is dispatched.

ALL Countries 5-12 days

Please note:

  • Shipping carriers may experience delays during peak seasons or holidays.

  • International orders may be subject to customs inspections, which could extend delivery times.

Order Changes & Accurate Shipping Details

It’s the customer’s responsibility to provide complete and accurate shipping details at checkout. Incorrect or incomplete addresses can cause delays or cancellations.

  • If our system flags an address issue, our support team will email you within 3 business days for confirmation. If we don’t receive a response, we may cancel your order.

  • If you notice an error, please email info@thezaven.com within 24 hours of placing your order. We’ll do our best to correct it, but cannot guarantee changes after this time.

Delayed Delivery

We aim to get your order to you quickly, but delays may occur due to:

  • Courier issues (weather, transportation disruptions, etc.)

  • Product availability

  • Payment or address verification issues

While Zaven cannot guarantee exact delivery dates for reasons outside our control, we’ll always work to keep you updated and assist wherever possible.

Lost or Stolen Packages

Once your order is handed to the courier, it’s outside of our direct control. If your package is lost or stolen:

  1. Contact info@thezaven.com so we can assist you.

  2. File a claim with the courier directly—they may request additional information.

Please note:

  • Lost or stolen packages fall outside our refund policy.

  • In some cases, we may offer a replacement depending on the situation.

  • If necessary, we may recommend filing a police report.

Policy Updates

Zaven reserves the right to update this Shipping Policy at any time without prior notice. By placing an order, you agree to the terms in this policy and any future updates.

If you have questions or concerns about shipping, please email us at info@thezaven.com.